Acknowledged specialists in Call Centre and Telephone Answering Services since 1993.
Providing simple, high quality, cost effective call handling solutions however large or small your requirement 24 hours a day, 7 days a week, 365 days of the year.
Please select your area of interest:
Call Centre - 24-7 live operation, outsourcing, media response, order taking, high and low volume live call handling campaigns, web based data capture, VPN linking, IVR integration.
Contact Centre - Mortgage & loan enquiries and applications, claims lines, customer service, product advice & support, help desk, information lines.
Telephone Answering – Personalised greeting, professional receptionists, reception service, multi site cover, call ‘patching’ to individual staff members, message taking, diary booking, stockist location, instant messaging.
Virtual Office – Simple, cost effective, easy set up, personalised live call handling and telephone answering, message taking, fax to email and business addresses. Fast messaging by sms and email.
Media Response – PR response lines, product support, product recall, 24 hour advertising response, charity donation lines, brochure requests, competition lines.
Order Entry – Mail order, credit card processing, PSP integration, charity donation lines and fulfilment.
24-7 Help Desk & Callouts – Rota management, escalation procedures, disaster recovery. Specialists to the refrigeration, lift and escalator, security, facilities management and I.T. industries.
Automated Call Handling – IVR system, voicemail, and live call centre integration, data capture, transcription, multilingual. Ideal for brochure requests, donation lines, competition lines, voting and destination routing.
Whether your requirement is to outsource all calls, overflow or out-of-hours calls. Whether you require us to handle general enquiries into your business, credit card orders or 24 hour support calls. Whether the volume is just a few calls per month or many thousands.
Totally Inbounds' well-spoken and friendly Customer Contact Centre Operators know that your company's image is paramount. It's an often-used saying but first impressions really do count. Operators receive ongoing training for live call handling at all levels and fully understand that looking after your callers is how we look after you.
To find out more about a particular service, simply click on the headings above.
Please call us or use the contact form to find out how Totally Inbound can provide the most effective call handling solution for your business.
We look forward to being of service.
Whether you simply want to ensure every caller to your business is answered promptly and professionally by a personal receptionist, or you need a team of operators to handle sophisticated order entry and credit card processing, your Totally Inbound account manager will have the right answer at the right price.
Totally Inbound treat every call into your business as if it were a call into our own. Prompt, efficient, personalised answering with friendly, well-spoken operators ready to handle