Requiring members of staff to be always ‘on call' for out of hours support calls can place a burden on staff, families and company resources.
It is not always possible to predict last minute changes to your engineers on call. Sickness, holidays and unplanned absences require last minute and often out of hour's rota amendments.
The solution is to outsource call out, support and helpdesk calls to a professionally trained team, well versed and highly skilled in dealing with out of hours calls for doctors, lift engineers, maintenance companies, locksmiths, IT support and any situation that requires 24 hour response.
The quality of staff is the key to our success handling support calls to engineers. Accuracy and fast implementation of changes to rotas are essential if service level agreements are to be maintained. Totally Inbound staff are friendly, approachable and ready to react to whatever situation you are faced with.
Totally Inbound have the ability to generate unique reference numbers for each fault call offering a full audit trail for individual calls. Site lists, maintenance records and engineer rotas for out of hours support calls are easily and securely accessed and utilised using a VPN link into your database. FTP, email and even faxing of rotas and data is supported where a VPN link is not possible.
For our dedicated 24hr Reactive Support Desk Services, please visit www.totally247.co.uk and find out how totally247 can provide the most effective solution for your business.